配送ポリシー
We use shipping companies like UPS, USPS, Japan Post, and Yamato Transport to deliver your purchased product(s).
We offers free standard shipping except for expedited orders. Expedited shipping cost depends on the final destination of your order. To help fight credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or cancelled.
We ship your order from the local warehouse located in your country (the U.S. or Japan)
Shipping Process
We require between 2-3 business days to handle and process your order. It may take longer especially around major holidays (up to 7 days), or if your order includes popular items experiencing stock availability issues.
We are unable to make any changes in your order (including address changes) after the product has been shipped. However, if you wish to update your order, please contact support@typefit365.com immediately. We will do our best to help you for the matter that we have control over.
We only ship during business days and do not ship on Saturdays, Sundays or holidays. Once your order has shipped, you will receive a Shipping Confirmation email.
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Tracking
All orders are processed with tracking numbers. You will receive an email with the tracking number when you order is handed over to a carrier.
For some shipping companies, it can take several days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Deliveries
Shipping time varies by country or region. Specific delivery dates are not provided nor guaranteed. These are our estimates for your reference:
| Location | *Estimated Shipping Time |
|---|---|
| United States | 7-14 Business days |
| Japan | 3-5 Business days |
While we will do all that we can to make sure you order is delivered on time, TYPEFIT365 cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc. and these interruptions can cause delays beyond our original delivery estimates.
Expedited Shipping Options:
We offer several expedited shipping options, but some services may not be available to your area. Please contact support@typefit365.com to find out if this option is available to you.
*Note: All expedited orders must be placed before 5 am PST; otherwise, your order will ship the following business day. If the shipping method is not available in your area we will notify via email once our shipper has confirmed the shipping options.
Lost/Stolen/Damaged Packages:
TYPEFIT365 is not responsible for lost, stolen or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.
Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests and we may not be able to honor your claim if it is not reported.
Feedback
We would love to hear your feedback, questions, or any concerns. Please feel free to contact us at support@typefit365.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.